Our Services

We can help you gain an understanding of how your company is doing against its competitors and peers and determine how you can improve in line with best practices, providing you with actionable recommendations and prioritising actions based on ROI.

We’re here to help you define your company’s global digital business strategy and the associated operating model, technical ecosystem, sourcing model, business plan, roadmap, and contact & distribution strategy.

Discover which digital products, services or experiences you should be providing your customers with to get the most out of your digital touchpoints (i.e. .com, native app, digital-in-store, etc.) through customer journey mapping and prioritisation.

Understand your omnichannel maturity level in relation to your competitors’. We’re here to point out areas for improvement, identify which features you should be implementing and analyse best practices.

Develop an effective CRM roadmap that factors in the short, medium and long term, starting with a holistic assessment that analyses four key areas: strategy, governance, planning, and adoption.

Enhance or reconfigure one or several areas of your digital business operating model (i.e. logistics, technology, customer service, online catalogue, etc.), by focusing on best practices, strategic guidelines, to-be scenario maps, implementation plans, and provider selection.

We’re here to help you overcome all the challenges associated with launching or migrating your e-commerce business (.com, marketplace, native app, etc.), from cost-benefit analysis, provider selection and to-be scenario maps to implementation plans and project management.

We can show you how to design or reshape the way your digital team is organised and the processes they use, providing you with proactive support in finding the best talent and assessing their skills.

We’re available to help you temporarily manage your digital business, from coaching your internal management team to accelerating their skills and providing them with hands-on support so that you can make the most of what resources you have available.